支持中心
Support Center
账户、玩家关卡、内容安全与技术问题。
Help with accounts, player levels, safety, and technical issues.
中文支持
一般问题请联系 support@abei.work。内容安全与举报升级请联系 safety@abei.work。我们的目标响应时间：通常在 5 个工作日内确认收到并开始处理。
删除联网账户（7 天可撤销宽限期）
- 在应用内打开“设置”中的“数据与注销”。
- 点击“删除联网账户”。请求受理后普通登录凭证立即撤销。
- 在确认时间内再次点击“确认删除账户”。
- 随后 7 天内可在同一设备查询或撤销；未撤销时，宽限期结束后执行最终删除。
最终删除完成后，联网账户及无保留义务的关联作品、玩家级成绩和互动会从活跃系统删除。到达本机截止点时，应用移除安装认证 secret 并隔离旧玩家范围；这不单独代表服务端已经完成删除。最终删除后进度和作品通常无法恢复。
如果无法访问应用，请联系 privacy@abei.work，主题写明“TrapMaker Lite 账户删除请求”。我们可能要求有限信息验证请求，但不会索要密码或 Apple 身份 token。
举报、隐藏与屏蔽作者
- 在“玩家关卡”打开需要处理的关卡。
- 选择隐藏，可以让该关卡不再向你展示。
- 选择“举报并屏蔽”，提交预设举报原因，同时屏蔽该作者。
- 屏蔽后，该作者的关卡会从你的玩家关卡流和受保护的直接读取中隐藏。
- 如需解除屏蔽，进入收藏页右侧的屏蔽作者名单，选择对应作者解除。
若应用内举报无法提交，请发送邮件至 safety@abei.work，附上关卡 ID/版本、作者显示名、发生时间和简要原因。不要在邮件中转发无关个人信息。
关卡审核与申诉
- 新提交的玩家关卡版本保持待审核状态，不会立即进入公开 Feed。
- 审核可通过、驳回或下架具体版本，并可对重复或严重违规采取作者限制。
- 如你是作者并认为处理有误，请使用应用中可见的申诉入口；若入口不可用，联系内容安全邮箱，并提供关卡 ID、版本和申诉理由。
漏洞与账号安全报告
产品漏洞、账号接管、认证绕过或疑似密钥泄露请发送至 security@abei.work。请说明受影响版本、时间、可复现步骤和影响，不要发送密码、认证 token、私钥或无关个人信息。该邮箱不处理普通客服或 UGC 内容举报。
常见问题
为什么看不到“删除联网账户”？
该按钮仅在当前构建启用联网服务时显示。如果你使用的是完全离线版本，应用没有可删除的联网账户；你仍可使用设置中的本地数据清理功能或卸载应用。
为什么发布后的关卡没有出现在玩家关卡中？
作品必须先由作者试玩通关并提交，然后等待对应版本审核通过。待审核、已驳回、已下架或被封禁作者的内容不会进入公开 Feed。
删除后能恢复账号或作品吗？
请求受理后的 7 天宽限期内可在同一设备撤销。最终删除完成后不能保证恢复进度、作品或社交状态。
如何报告崩溃或操作问题？
请提供应用版本与 Build Number、iPhone/iPad 型号、iOS/iPadOS 版本、网络状态、复现步骤和出现时间。截图或录屏应先移除个人信息。不要发送认证 token 或完整服务日志中的敏感内容。
如何请求访问或更正数据？
发送邮件至 privacy@abei.work，说明请求类型。我们会根据适用法律验证身份并处理。详情见 隐私政策。
联系信息
运营主体：杭州升曜寰枢商贸有限责任公司
地址：浙江省杭州市上城区延安路8号601室-19
一般支持：support@abei.work
内容安全：safety@abei.work
漏洞披露：security@abei.work
隐私请求：privacy@abei.work
English Support
For general help, contact support@abei.work. For safety escalations, contact safety@abei.work. Our target response time is normally acknowledge receipt and begin handling the request within five business days.
Delete an online account (seven-day revocable grace period)
- Open Data and Deletion (数据与注销) in Settings.
- Select Delete Online Account (删除联网账户). Ordinary sign-in credentials are revoked when the request is accepted.
- Within the confirmation window, select Confirm Account Deletion (确认删除账户).
- For the next seven days, use the same device to check or cancel the request. If it is not cancelled, final deletion runs after the grace period.
After final deletion, the online account and associated creations, player-level results, and interactions without a retention obligation are deleted from active systems. At the local cutoff, the app removes the installation authentication secret and isolates the old player scope; this alone does not prove server deletion is complete. Progress and creations ordinarily cannot be recovered after final deletion.
If you cannot access the app, email privacy@abei.work with “TrapMaker Lite account deletion request” in the subject. We may request limited information to verify the request, but we will not ask for a password or Apple identity token.
Report, hide, and block an author
- Open the relevant level in Player Levels (玩家关卡).
- Choose Hide to stop showing that individual level to you.
- Choose Report + Block (举报并屏蔽), select a preset report reason, and block the author.
- After blocking, the author’s levels are filtered from your Player Levels feed and protected direct loads.
- To unblock, open the blocked-author list on the right side of Favorites (收藏) and select the author.
If an in-app report cannot be submitted, email safety@abei.work with the level ID/version, author display name, time, and a concise reason. Do not forward unrelated personal information.
Level moderation and appeals
- A newly submitted player-level version remains pending and does not immediately enter the public feed.
- Moderation can approve, reject, or remove a version and can restrict authors for repeated or severe violations.
- If you are the author and believe an action was incorrect, use the appeal entry shown in the app. If it is unavailable, email the safety address with the level ID, version, and appeal reason.
Vulnerability and account-security reports
Report product vulnerabilities, account takeover, authentication bypass, or suspected credential leaks to security@abei.work. Include the affected version, time, reproducible steps, and impact. Do not send passwords, authentication tokens, private keys, or unrelated personal information. This route does not handle general support or harmful UGC reports.
Frequently asked questions
Why can’t I see Delete Online Account?
The control appears only when online services are enabled in the current build. A fully offline build has no online account to delete; you can still use the local-data reset available in Settings or uninstall the app.
Why is my submitted level missing from Player Levels?
The creator must clear and submit the level, and that version must then pass moderation. Pending, rejected, removed, or suspended-author content does not appear in the public feed.
Can an account or level be recovered after deletion?
You can cancel an accepted request on the same device during its seven-day grace period. After final deletion, you should not rely on us to restore progress, creations, or social state.
How do I report a crash or control issue?
Include the app version and Build Number, iPhone/iPad model, iOS/iPadOS version, network state, reproduction steps, and approximate time. Remove personal information from screenshots or recordings. Do not send authentication tokens or sensitive portions of full service logs.
How do I request access or correction?
Email privacy@abei.work and state the request type. We verify and process it as required by applicable law. See the Privacy Policy for details.
Contact information
Operator: 杭州升曜寰枢商贸有限责任公司
Address: 浙江省杭州市上城区延安路8号601室-19
General support: support@abei.work
Content safety: safety@abei.work
Vulnerability disclosure: security@abei.work
Privacy requests: privacy@abei.work